Our Spa environment is one of tranquillity and relaxation. Please respect all Spa guests’ rights to privacy and serenity by moving around The Spa quietly and refraining from mobile telephone use. Please arrive 10 minutes prior to your appointment. Hotel guests may wish to arrive for their treatments in their robe to help with their continued relaxation. Day Spa guests hiring robes and slippers from us are also very welcome to walk around Barnham Broom in this attire. Day Spa guests are asked to return hired robes and slippers to The Spa on departure. The minimum age requirement to have treatments in The Spa is 16 years of age. Unfortunately we cannot accommodate babies and children in our Spa whilst mothers are having treatments.
HEALTH CONDITIONS
Kindly advise us of any health conditions, allergies or injuries which could affect your treatment when making your Spa reservation. The Spa will adapt treatments wherever possible to suit the needs of your medical condition. However, if we feel a treatment may not be suitable for you then we will discuss this with you and offer safe alternatives.
PREGNANCY
Please inform us at the time of booking if you are pregnant or breastfeeding. We can safely carry out treatments on expecting mothers between 12 – 38 weeks of their pregnancy.
GENERAL INFORMATION
Avoid any heat treatments including sauna, steam room, hot baths or sunbeds, as well as swimming or sunbathing for 24 hours after waxing. A patch test is required 24 hours prior to tinting and perming treatments. For all Day Spa experiences, a welcome tour will be arranged for you. Please notify us in advance if your estimated time of arrival changes.
VOUCHERS
If you paying for your Spa day experience or Treatments with a voucher then you must bring your voucher on the day, failure to do so will result in your spa day being charged in full on arrival.
BOOKING & CANCELLATION POLICY
Full payment is required at the time of booking for our Spa days and 14 days’ notice must be given for any group to be moved but cannot be cancelled. Full payment is required upon making any Spa treatment bookings to secure the appointment, a booking can be moved but not refunded up to 7 days prior. Cancellations under 7 days or non-arrival will be lost to cancellation.
All deposits are non-refundable.
All treatments are subject to availability. Please note, individual treatment bookings do not include use of the spa facilities unless you are a hotel resident.