For those who take their self-care seriously, our annual Spa Membership offers guests 15% off all treatments from Monday to Sunday, alongside 15% off all products. You'll be the first to access members-only offers, promotions and events from the Spa at Barnham Broom.
- 15% off treatments
- 15% off products
- Receive special offers before anyone else
- Members only events
These Terms and Conditions govern the membership offered by Barnham Broom (the company) to individual clients ("Spa Members"). By enrolling in the membership programme, you ("the Spa Member") agree to the following terms.
Cancelation
30 days' notice is required for cancellation of any membership
You may cancel at any time (e.g. in-spa, or by phone).
The cancellation process will be as simple as the sign-up process, without unnecessary steps.
No refunds will be issued for payments already made, except as required by applicable law.
Opening Hours and Facilities
Details of the Spa’s current opening hours and facilities are displayed on our website. We may sometimes need to change opening hours or facilities available, if this will affect your booking, we will aim to notify you by email or call.
Cooling-off Period
If you sign up online or outside the spa premises, you have the right to cancel within 14 days of sign-up for a full refund, provided you have not used any membership services during that period.
To exercise this right, contact The Spa at Barnham Broom in writing within the 14-day period.
General
Spa discounts are not applied to spa days, packages, events, special offers, or discounted products.
Discounts are not applicable off spa days or packages or products that are already discounted.
Discounts can not be used in conjunction with any other offer or promotion
Memberships are non-transferable and for individual use only.
By joining, you accept these terms and agree to comply with all spa policies.
Nothing in these terms affects your statutory rights under consumer law.
These terms are governed by applicable local laws in your region.
Through circumstances beyond our control or any reasons beyond reasonable control, we may be unable at times to provide our full range of services. This may be, for example, because of the temporary closure of our premises due to fire or flood damage, we will do all we can to restore our services as soon as possible.
Bookings & Appointment
Spa sessions and treatments must be booked in advance. Although a last minute slot may be available, space cannot be guaranteed.
Members are expected to give at least 48 hours' notice to cancel or reschedule an appointment.
Missed appointments or late cancellations may result in forfeited services or fees.
Bookings are not valid for use on particular dates, including but not limited to (Valentine's day, Easter Sunday, Christmas Eve, Christmas Day, Boxing Day, New Year's Eve & New Year's Day, Mother's Day & Father's Day).
Changes to Terms or Pricing
The Spa at Barnham Broom may update membership terms or pricing with at least 30 days notice.
If you do not agree to the new terms, you may cancel your membership before the changes take effect.
Privacy Policy
By signing up to be a Spa member, you are giving us permission to email you with special offers and information regarding the Spa at Barnham Broom. You can opt out at any time.
The personal data we hold on you includes your name, address, contact number(s), email address, gender, date of birth and bank details (where applicable e.g Direct Debit payments). We use this information to allow us to fulfil our contractual obligations to you as a member in accordance with our Spa Membership Terms and Conditions and Regulations.
We mayfrom time to time be required to share this information with our external data processors and Governing Body (e.g for handicap purposes) who adhere to our Privacy Policy.
You have the right to request a copy of the information we hold about you. If you would like a copy of this information or our Privacy Policy, please email us on enquiry@barnham-broom.co.uk. We also want to make sure that your personal information is accurate and up to date so you may ask us to correct or erase information that you think is incorrect.
Conduct
The Company has the right to terminate or suspend a spa member’s membership for reasons relating to mis-conduct.
The Company has the right to prevent entry or reject a spa member whose behaviour or appearance is, in its sole opinion, deemed by it to be unsuitable.